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Stage Londres- Guest relation manager
Entreprise : pic management
Nature : stage
Secteur : Internet, e-business
Discipline : relation client, commercial
Our partner is rapidly growing vacation Rental Company based in London venturing also in property acquisition, development and management.
You will provide customers with the highest level of customer service whilst resolving problems and enquires in an effective and timely way.
This position is mainly people management intensive and requires experience, energy and strong leadership skills with emphasis on implementation and results generation for day to day functional teams.
Relationship management: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence.
Guiding and supervising operations team members and coordinating the post booking procedure.
Achieve the highest standards of attentive customer service.
Updating, confirming and making changes to customer's reservations and advising customers of itinerary schedules.
Problem solving: You'll work with teams from across the business to find solutions when things go wrong.
This role will require you to be poised under pressure in a growing business. Done right, it will arm you with seriously strong negotiation and problem solving skills, a network of long term relationships with hosts and guests, and a crucial role in its London business.
The Benefits: £500/ month
Send your resume at firstname.lastname@example.org or register your application on www.pic-management.com
Pays : UK
Ville : Londres
Début : 04/05/17
Durée si stage : entre 3 et 6 mois
Indemnités : 600
Offre publiée le : 09/01/17
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