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Customer Services (Sales) Internship in Edinburgh


Nature : stage
Secteur : Tourisme

Discipline : Customer Services

Mission :
Our partner is a tour operator based in Edinburgh.

- Assisting primarily in the day to day work of the Customer Care department (handling travel arrangements for groups to

- You will mostly be assigned to assist account handler(s) who manage the Mediterranean market (in particular Italian and
Spanish-speaking markets). The account handler(s) and the Customer Care Manager will direct you with the tasks with which
you are to assist. You may also assist other permanent staff if necessary (for example: Operations Department, which makes
high volume of service bookings and works closely together with Customer Care department).

- Communicate by telephone, email, fax with customers (Italian/Spanish/English as applicable): Example: ask customers for
information so you can prepare and progress the files, check over any details they send us, respond to customer questions,
communicate any changes on the files, update booking details and travel itineraries, translate information from/to customer's
own language (sample programme text, travel instructions, customer feedback/quality control questionnaires).

- Communicate by telephone, email, fax with suppliers (mostly in English):

Example: researching alternative services, conveying important client information (passenger lists, advance menu choices, change
times or dates of services, liaise with tour-guides and transport providers. Sometimes the changes are received late or while the clients
are travelling so plans often must be changed quickly and efficiently.

- Good focus and attention to details are very important.

- You are required to recognise and keep confidential any sensitive information, which you handle during your work, including
internal business affairs and details about their customers.

OTHER DUTIES (which you will receive direction on):
Navigate booking system which you will use on a daily basis.
Read customer files and summarise what needs action.
Create timed itineraries using different tools available (internet, local maps, route planners, database of suppliers).
On occasion, you may have to negotiate a service arrangement and price with suppliers

Internship paid Paid 250 £

6 months internship is mandatory

More information :

We need an internship agreement from your school or Erasmus placement.

PIC Management's purpose is to help students who are willing to develop their experience abroad by connecting them to an international partnerships network. Agency fees : 370 € for a 3 months internship + 15 € for each additional week (only after being accepted for an internship).

If you don't hear from us after your application, check your spam box ! :)

Pays : FR
Ville : Edinburgh
Début : 05/03/18
Durée si stage : entre 6 et 6 mois
Indemnités : 250
Offre publiée le : 05/09/18

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