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Paid Booking internship, London


Nature : stage
Secteur : Tourisme

Discipline : booking

Mission :
Deliver a warm welcome and ensure that all internal and external guests receive a quick, efficient and professional Front of House experience. Take reservations for all Hotel accommodation through all relevant booking channels, in line with the company Brand

Get to know regular guests and take steps to personalize guest stay to build guest loyalty.
Keep updated with hotel information including functions and VIP's staying in house.
Be able to recommend and give information on local attractions, theaters etc and make booking and reservations as requested by guests as well as being aware of current events taking place in the local area
Drive revenue by up selling products to all guests.
Ensure all correspondence checks are completed for the following day and ensure all reservations are accurate.
Assist Front Office and Finance with all related reservation correspondence Ensure all company and agents booked in at the hotel have credit where applicable.
Carry out daily check of on the day arrivals to ensure that rates are correct.
Assist Meeting and Events and Front Office in booking of day use and syndicate rooms.
Make sure all Advance Purchase reservations are charged.
Update and manage third party extranet sites as required.
Maintain and update guest / company / agent profiles in line with the reservations business process.
Send out Proposals, Contracts and Pro-forma invoices ensuring payments are received
Be responsible for Group bookings and all relevant process regarding these bookings
Compile group sheet and ensure necessary information is passed out to relevant departments.

Company's presentation
Our partner is the largest hotel owner-operator in London with more than 4000 bedrooms and more than 150 meeting and event spaces across the capital, enabling it to
be the world's best‐managed hospitality company offering the best guest centered experience in the industry.

Profile required
Hospitality/tourism student, or relevant previous experience demonstrating your interest and knowledge in this field.
Fluent English (C1 is a must), and be available for 6 months (no negotiable). European citizen or UK work permit, as our partner is not sponsor.
Start internship: February or August/September.

Recruitment process:
First Skype interview with PIC Management and presentation of vacancies. Confirm the vacancy with your school (internship agreement) and activate your application.
Fee charged only once the internship is secured with the host company you previously chose. 385 euros for a 3 months internship, 15 euros/additional week.

Pays : UK
Ville : Londres
Début : 01/09/19
Durée si stage : entre 6 et 6 mois
Indemnités : 300
Offre publiée le : 12/06/19

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Serge Hanna
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